TIPS FOR PERSONAL & PROFESSIONAL LIFE
1. Don't
criticize, condemn or complain.
2. Give honest and sincere
appreciation.
3. Arouse in the other
person an eager want.
Six ways to
make people like you.
1. Become genuinely
interested in other people.
2. Smile.
3. Remember that a person's
name is to that person.
the sweetest and most
important sound in any language.
4. Be a good listener.
Encourage others to talk about themselves.
5. Talk in terms of the
other person's interests.
6. Make the other person feel
important - and do it sincerely.
Win people to your way of
thinking
2. Show respect for the
other person's opinions. Never say,
"You're wrong."
3. If you are wrong, admit it
quickly and emphatically.
4. Begin in a friendly
way.
5. Get the
other person saying "yes, yes" immediately.
6. Let the other person do a
great deal of the talking.
7. Let the other person feel
that the idea is his or hers.
8. Try honestly to see things
from the other person's point of view.
9. Be sympathetic with the
other person's ideas and desires.
10. Appeal to the nobler
motives.
11. Dramatize your ideas.
12. Throw down a
challenge.
A leader's job often
includes changing your people's
attitudes and behavior.
Some suggestions to accomplish this:
1. Begin with praise and
honest appreciation.
2. Call attention to people's
mistakes indirectly.
3. Talk about your own
mistakes before criticizing the other person.
4. Ask questions instead of
giving direct orders.
5. Let the other person save
face.
6. Praise the slightest
improvement and praise every improvement. Be "hearty in your approbation and
lavish in your praise."
7. Give the other person a
fine reputation to live up to.
8. Use encouragement. Make
the fault seem easy to correct.
9. Make the other person happy about doing
the thing you suggest
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