LISTENING

10  COMMANDMENTS  OF  LISTENING

• Stop talking .. You cannot listen while talking

• Give the speaker the chance to speak

• Listen to perceive .. Not to object

• Do not interrupt the speaker

• Put yourself in the speaker's boots.. This will help you assess the   situation

• Be patient .. Give the speaker enough time

• Keep calm .. Angry people will look for mistakes

• Don't argue .. Be open and accept criticism

• Ask questions .. This shows interest and provides clarification

• Avoid prejudice.

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