1. Don't Criticize, condemn or complain
2. Give honest and sincere appreciation
3. Arouse in the other person an eager want
4. Become genuinely interested in other people
5. Smile
6. Remember a person's name is important to them
7. Be a good listener
8. Talk in terms of the other person's interests
9. Make the other person sincerely feel important
10. Only way to get the best of an argument is to avoid it
11. Show respect for other's opinions
12. If you're wrong, admit it quickly and emphatically
13. Begin in a friendly way
14. Get other person to say "yes, yes" immediately
15. Let other's talk most
16. Let others feel that the idea is their's
17. Try honestly to see things from other's point of view
18. Be sympathetic with the other person's ideas and desires
19. Appeal to nobler motives
20. Dramatize your ideas
21. Throw down a challenge
22. Begin with praise and honest appreciation
23. Call attention to other's mistakes indirectly
24. Talk about your own mistakes before criticizing others
25. Ask questions instead of direct orders
26. Let the other person save face
27. Praise the slightest improvement and praise every improvement. Be "hearty in your approbation and lavish in your praise.'
28. Give the other person a fine reputation to live up to.
29. Use encouragement. Make the fault seem easy to correct.
30. Make the other person happy about doing the thing you suggest.
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